Returns & Exchanges

At Cristallini, we want you to feel confident in your luxury purchase. If your garment is not a perfect fit, you may return or exchange unworn items with original tags attached within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Place the item in its original Cristallini packaging, ensuring all designer tags, security seals, and protective covers are intact.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Review & Refund

  Once our atelier inspects the item to ensure it meets our quality standards, your refund will be processed to the original payment method within 5-7 business days.