Frequently Asked Questions
Everything you need to know about our luxury collections and shopping experience.
How do I determine my correct size for Cristallini garments?
Each product page features a detailed 'Size Guide' with specific measurements. As our pieces are often tailored, we recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.
What is the expected shipping time for my order?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. Please note that 'Made-to-Order' items require an additional 10-15 business days for production before shipment.
What is your return policy for evening wear?
We accept returns on all unworn items with original tags and security seals intact within 14 days of delivery. Please note that custom-made or altered garments are final sale and cannot be returned or exchanged.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For select regions, we also offer flexible installment plans through Klarna or Affirm.
How should I care for my Cristallini luxury pieces?
Due to the delicate nature of our fabrics and hand-applied embellishments, we strictly recommend professional dry cleaning only. Store your garments in the provided breathable garment bag to maintain their shape and quality.
Do you offer international shipping and are duties included?
Yes, we ship worldwide. Shipping costs are calculated at checkout. Depending on your location, import duties and taxes may be collected at delivery by the carrier, unless 'Pre-paid Duties' is selected during the checkout process.